A&J / POLICY
We make considered skincare and want every part of the experience to feel just as thoughtful. Here is the simple version of how we handle your information, orders, and questions.
We only ask for the details needed to respond to you, process an order, or improve your experience. We do not sell personal information. When a trusted service helps us operate the site or fulfill an order, we share only what is needed for that task.
Our products are made in small batches. Availability, dispatch timing, and care instructions are shown as clearly as possible at purchase. If something arrives damaged or is not right for you, contact us and we will work through the next step together.
We send updates connected to your request or order. Any optional studio news is clearly signposted, and you can opt out whenever you like. A reply to our email is always welcome if you need help.
We are continually improving the clarity, contrast, and usability of our digital spaces. If you encounter a barrier, tell us what happened and we will do our best to offer a useful alternative.
A HUMAN ANSWER
Send us a note and we will get back to you with the clearest answer we can. This page is a plain-language guide to our current approach; your order or communication may also include more specific details.